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Who or What Is Your Next B.O.S.S.—Business Operating System Strategy™

As explained in the last article, Deming and Drucker were instrumental in taking manufacturing from individual craftsmanship to modern automated production at volume with repeatable quality in all aspects of dimensions, performance, and characteristics. They were advocates of eliminating waste and continuous improvement. They even went so far as to develop similar processes and attitudes in administrative functions. As good as the Quality Management Systems they developed are, they don’t tell the whole story of what it takes to run a manufacturing business, let alone a services or e-commerce business.

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